The situation with COVID-19 or the coronavirus is evolving daily. We would like to assure you that as a provider of essential services, our business is and will remain open.
Sound Oil Company is doing its best to follow all safety protocols recommended by health professionals. At this time, we will be making the following changes:
Our offices will be closed to walk-in customers.
We will have staff in the office to answer phone calls and provide customer support as usual.
Our office has a mailbox outside the door where payments and correspondence can be left.
Fuel Delivery Guidelines.
Fuel delivery tickets will not be delivered hand-to-hand.
Delivery tickets will be delivered via email or left at the door. We ask that customers maintain a 6’ minimum distance from the driver at all times as prescribed by the CDC and local health officials
We will still perform service appointments.
During our service calls or appointments, we will practice a strong level of social distancing.
We are only conducting emergency furnace service calls such as no-heat and other emergencies. We are not conducting non-essential or routine maintenance furnace service work at this time.
We highly recommend access through a basement or side door. Please let the office know so we can instruct the technician of any special instructions. If the only access to your home is through the front door, we respectfully ask for social distancing of 6 feet from any individual.
Rest assured that as difficult as this situation is, every decision we make will be in the best interest of our customers, our employees, and our community. We are working diligently to provide you with all the home comfort you expect.
SOUND OIL COMPANY STAFF